Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@automotiveprestige.ie. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@automotiveprestige.ie.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@automotiveprestige.ie.

Absolutely — here is a Shopify-formatted version of your Returns & Refund Policy.
It uses Shopify legal-page tone, clear structure, and spacing for readability.

You can copy & paste directly into your Shopify Legal > Refund Policy page.

Return & Refund Policy

Thank you for shopping with Automotive Prestige. We want you to be fully satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, the item must be:

• Unused, unworn, and undamaged

• In its original packaging with all accessories

• In a resalable condition

• Accompanied by a receipt or proof of purchase

To begin a return request, contact us at info@automotiveprestige.ie.

Items returned without prior authorization will not be accepted.

Return address:

Portloman, Slanemore
Mullingar, Co. Westmeath
Ireland

Return Shipping & Restocking Fees

For change-of-mind or non-fault returns, the following return fees apply:

Return shipping and restocking fees do not apply when returning a faulty or incorrect item.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• Your item is damaged

• Your item is defective

• You received the wrong item

To report an issue, email info@automotiveprestige.ie with:

• Order number

• Description of the issue

• Clear photos of the item and packaging

If confirmed, we will repair, replace, or refund the item at no cost to you.

Non-Returnable Items

We do not accept returns for:

• Custom-made or personalised items

• Items used outside our care guidelines or fabric manual

• Items not returned in original packaging or condition

• Sale or discounted items

• Gift cards

Exchanges

To exchange an item:

1. Contact us within 30 days to request approval

2. Return the item in unused original condition

3. After approval, place a new order

Once we approve and receive the return, we will refund you (minus any applicable fees) and you may reorder.

Shipping fees may apply to the new shipment.

EU 14-Day Cooling-Off Right

If your order is delivered within the European Union, you may cancel your order within 14 days of delivery for any reason.

Returned items must still be:

• Unused

• In original packaging

• In resalable condition

Return shipping and restocking fees still apply to change-of-mind returns.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, refunds are issued to your original payment method within 10 business days, minus applicable fees.

If more than 15 business days have passed after approval, please contact us at:
info@automotiveprestige.ie

Feedback or Complaints

If you are unhappy with our products or service, please contact us at info@automotiveprestige.ie and we will do our very best to assist you.

EU customers may submit unresolved complaints to the EU ODR platform:
https://ec.europa.eu/consumers/odr

Contact Us

For questions regarding our return policy, contact:

📧 info@automotiveprestige.ie
🌐 https://automotive-prestige.ie